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Improving the Volunteer Journey

The past twelve months have seen us developing our understanding of the journey that our volunteers take here in Merseyside, and developing the groundwork to enable us to deliver more relevant training for our adult volunteers which will help them deliver more Skills for life.

Our journey starts with the Appointment process where we try to make sure that new volunteers are taking on a role that suits them in terms of skills and experience, that they are suitable to work with young people and that they are happy with the commitment they are making.  Matt Donnelly has done some great work identifying where we have areas of concern at the different stages in the First Five Months ranging from getting references through to completing the `Getting Started’ Training. We are now setting up training for our Appointments Advisory Committees to help them support our new volunteers better. We are also changing how we deliver our Getting Started’ Training by delivering it more locally and more frequently. In addition, we also intend to deliver Safeguarding training on the same days and the same venues helping to encourage more adults to take this opportunity.

Once someone has completed Getting Started, there are a whole raft of learning opportunities to equip them with the skills needed to fully contribute and to deliver Skills for life to our young people. Key to this is having a good Personal Learning Plan (PLP) so individuals identify what learning is required and what prior experience and skills can be considered. To help us do this we are actively recruiting Training Advisors to help with building these plans and guiding adults through the scheme.

In addition, we are changing the way we deliver the various modules, grouping them together to create six half-day sessions which we hope to deliver at least twice per year. This should make learning more appropriate, flexible and make it easier for people to identify which courses they should attend. The six sessions are; All Appointments, Programme Planning, Activities & Skills, Introduction to Residential Experiences, Working with Young People & Working with Adults.

The completion of appropriate Training sees an individual achieve their Wood Badge our way of recognising what they have done.  Because we believe training is at the very heart of what we do we also encourage leaders to complete further appropriate training for any change or additional roles they take on in the future.

We are really keen for experienced leaders to get more involved with the delivery of our training and with helping learners through the Training scheme, we will be holding Training sessions for Presentation Skills, Facilitation Skills and Assessing Learning during 2019 where we hope to encourage more people to join the Training community.


To find out more about what training is available and how to access it please go to our website.